These will help you focus your response and give the interviewer a sense of your capabilities. Employers want to look at your resume and see that story loud and clear. used approach to addressing selection criteria is the STAR approach. During the interview, remember the four steps- situation, task, action, and result. Before you apply for a role, check out our examples of resumes and cover letters. Accountability established by a supervisor who documents conflict-initiating behaviors on an employee's performance appraisal. Once you’re able to recognize these types of questions, you can use the STAR method to help you frame and guide your answer.Creativity and problem-solving by a supervisor who redefines roles of two conflict-prone staff to eliminate points of friction.

It is not necessary for the interviewer to have a detailed. Start by explaining the situation so the interviewer understands the context of your answer. Each word represents key information that should be provided in an answer. A co-worker seeking out a rival and suggesting that she would like to find a way to co-exist more peacefully. STAR is an acronym for Situation- Task (s) Action (s) Result (s).Mediation skills by a supervisor who helps rival subordinates to identify mutually agreeable changes in behavior.Managers of rival departments facilitating a brainstorming session with their staff to generate solutions to ongoing points of conflict.

Answering questions about a gap in your CV.

A supervisor encouraging empathy by asking opposing employees to describe how the other might feel in conflict situations. Describe a specific task or situation, what you did and what the result was using the STAR method.

Interviewing and active listening skills utilized by a human resources representative to define the nature of a conflict between a supervisor and subordinate.

Assertiveness by a supervisor who convenes a meeting between two employees who have engaged in a public dispute.

Resume star approach example